Shipping & Return Policy

SHIPPING POLICY
Herv Natural PLT currently ships to the following countries:

  • Malaysia


We offer express shipping for all orders made in Herv Natural Online Store.
Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).
For in-stock items, depending on the shipping method you select, your order should ship within 2-5 business days after order verification and payment approval.

We use POS LAJU


All shipments are processed in our Malaysia facility to both east and west Malaysia.
We do not deliver to P.O boxes
Orders will be processed and shipped once payment confirmation/authorization is received.

Note that during festive period, please allow more time for delivery. We do apologize for the inconvenience caused.

Delivery Times
All items purchased online will be processed within 5 working days.


RETURNS POLICY
Thanks for shopping at Herv Natural PLT.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 30 calendar days to return an item from the date you received it. This applies for Skincare products only.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

** Please note that makeup is not refundable! **

Your item needs to have the receipt or proof of purchase.

Sale items
Sale items cannot be refunded.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item
To return an item to us, please mail it to the following address:

8-2-2A, Jalan Medan PB2A,

43650 Bandar Baru Bangi, Selangor.

You can also contact us if you have any questions.



Contact Us
If you have any questions on how to return your item to us, contact us.