Returns & Refund Policy

Thanks for shopping at Herv Natural PLT.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. This applies for Skincare products only.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and batch number/serial number intact.

** Please note that makeup product is not refundable! **

Your item needs to have the receipt or proof of purchase.

Sale items
Sale items cannot be refunded.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item
To return an item to us, please mail it to the following address:

CS23, Jalan Puteri 2A/6,
Bandar Puteri Bangi,
43000 Kajang, Selangor.


You can also contact us if you have any questions.



Contact Us
If you have any questions on how to return your item to us, contact us at 1-700-81-0008 or mail to customercare@herv.my