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F.A.Q

  • BillPlz Payment Gateway
  • Credit Cards

    (Mastercard & Visa)

    We accept Mastercard and Visa credit cards.

    Your credit card information is secured and safeguarded when shopping at herv.my.

    All information are encrypted and sent through secured and protected channels.

    As we are engaging Mobile88 (iPay88) as our payment gateway, Mobile88 will be stated in your credit card statement.

    * Not valid for cash only items.


  • Financial Process Exchange (FPX)

    We also accepts FPX payment method as it is an ideal payment solution for customers who do not own a credit card.

    All that is needed to make an online payment here is an online banking account.

    Payment is directly linked and connected to the customer's specified online banking account.

    Transactions are usually instant and fast. Supporting banks include:

    Bank Islam

    CIMB

    Hong Leong Bank

    Maybank

    Public Bank

    RHB

    Payments made before 12 noon will be processed on the same day, while payments made after 12 noon shall only be processed by herv.my on the next business day.

    Kindly take note that orders shall only be processed when payment is received.

    For more details visit: www.meps.com.my

    * Visit your local bank websites on how to enable your online banking service.

  • Cash Bank-in via Cash Deposit Machine

    You may bank-in cash or cheque into the selected bank account below:

    Bank : MAYBANK
    Account Name : HERV NATURAL PLT
    Account No. : 562263534167

    kindly email the deposit slip to

    IMPORTANT:

    Once you have successfully bank-in the amount, email the bank-in slip to customercare@herv.my with the stated Order No. Please keep the bank-in slip as your proof of payment as we may ask for it any time in order to process your order and verification.

    NOTE:

    If you choose to email us when the payment is made, kindly provide the full details shown on the bank-in slip.

    We require you to provide the following :

    Branch Location,

    Date & Time,

    Transaction No.,

    Amount.

    Also kindly provide the Order No (you can check this in your Order History in "My Account") and your Email.

  • Online Instant Bank Fund Transfer (IBFT)

    For online banking user, kindly transfer the required amount to:

    Bank : MAYBANK
    Account Name : HERV NATURAL PLT
    Account No. : 562263534167

    NOTE:

    When the payment is successfully made, please send us a Print Screen of the payment details page to customercare@herv.my.

    Please keep a hard copy of the successful transaction information once the fund transfer is completed for future reference which may be needed for order payment verification by us anytime.