At HERV™ Natural, our clients and community are at the core of what we do each day. Our hearts go out to all of those impacted by COVID-19. During this time, all of us are being advised to make changes in our daily lives, but one thing that won’t change is our commitment to inform and serve you. The safety of our customers, employees and their loved ones is our top priority.
SAFETY FIRST
Our teams around the globe are closely monitoring this rapidly evolving situation and will continue to act with an abundance of caution. We are following international recommendations from the CDC, WHO and local government regulations MOH. Globally, we have recommended all employees who are able to do so work from home and have suspended business travel and events. We have implemented flexible paid time off policies to ensure that our employees are able to put their health & safety first. We are closely monitoring conditions where our products are manufactured. Our warehouses are following MOH recommendations along with our normal safety protocol and working in a clean environment to ensure that our products are manufactured and shipped to you safely.
We are continuing to monitor and respond to this rapidly changing situation and implement additional measures as needed. In the meantime, never hesitate to reach out to our Client Services team with any questions or concerns. We appreciate your patience, understanding and support. Take care of yourself and each other—we’re in this together.
WE’RE HERE FOR YOU
HERV™ Natural will remain open for business. We’re taking proactive steps to avoid disruptions to product availability on herv.my, however, we anticipate temporary shipping delays. Due to safety procedures, please expect a delay for pending orders and customer inquiries.
We’re also helping by doing what we do best—sharing skin care knowledge. Our Client Services team is always here to provide personal skin care advice via email, chat or phone 1.700.81.0008. Plus, we’ll be bringing you more online content than ever before on social media like Instagram and Facebook.
A NOTE FROM OUR MASTERMIND, HERA HELMI
During this time of uncertainty, I want to remind all of us that we’re often at our best when life is challenging. It’s in these moments that we seek to help others and remember the true meaning of life. For HERV™ Natural, regardless of the obstacles we’ve faced along the way, these have always been our values and how we get through whatever comes our way.
The other morning, I was reminded of how important routine and skin care is to me—especially when everything else feels out of control. It’s the perfect moment to slow down, care for myself and stay grounded in the present.
I hope you experience that same moment of calm and confidence through the simple but powerful act of caring for your skin. Rest assured that no matter what, we will always be here to give you the right information to take the best care of your complexion.
Wishing you great health and loving support from all of us here at HERV™ Natural.
-Hera Helmi
